Refund policy

FOIS Home (foishome.com) Last updated: August 2026

Furniture is not a t-shirt, it arrives on a truck, it weighs what solid wood weighs and returning it is a real undertaking for everyone involved. So this policy is written plainly, what we cover, what you cover and how the process actually runs, no surprises saved for the fine print.

One line before anything else: we currently deliver within India only. No international shipping for now and every timeline and arrangement below applies to Indian deliveries.

The First 48 Hours Matter Most

Solid wood travels well when it's packed well and we pack carefully, but trucks are trucks and roads are roads. So here is the single most useful thing you can do as a customer: open and inspect your piece on the day it arrives and if anything is damaged, tell us within 48 hours of delivery.

Email info@foishome.com with your order number and clear photos of the damage and the packaging it arrived in. A short video of the unboxing is even better and honestly, we recommend filming the unboxing of any furniture delivery, from any seller, always. It settles every question in your favour in thirty seconds.

If the piece arrived damaged or is not what you ordered, the fix is entirely on us. We will repair it, replace it or refund you in full, your choice and we arrange and pay for the pickup. You will not be asked to organise a truck.

Changed Your Mind

It happens, the almirah is grander than the bedroom expected, the colour reads differently at home than on the screen. You can return a piece within 7 days of delivery, provided it is unused, unassembled beyond how it arrived and packed back in its original packaging, which is why we suggest keeping the packing materials for that first week.

Two honest conditions on change-of-mind returns. The return freight is yours to arrange and pay, because moving furniture across India costs real money and we can only absorb it when the fault is ours. And the piece needs to reach us in the condition it left, so pack it the way it came to you.

Once it arrives back and passes inspection, your refund is processed within 7 to 10 business days to the original payment method.

What Cannot Come Back

• Custom and made-to-order pieces. Anything built, sized or finished to your specification is yours from the moment the carver starts, unless it arrives damaged or differs from what was agreed, in which case the first section applies in full.
• Pieces that have been used, altered or assembled beyond their delivered state.
• Anything reported after the windows above, 48 hours for damage, 7 days for change of mind. Late reports make it impossible to tell a transit problem from a living-room accident, and we can only stand behind what we can verify.

Wood Is Wood and That Is the Point

Every piece we make is solid timber, carved by hand and no two are identical, that is what you are paying for. Grain patterns shift, small knots appear, hand carving varies by the carver's stroke and finishes deepen slightly with light and time. These are the signatures of handmade solid wood, not defects and they are not grounds for return. If you want two pieces that match to the millimetre, machine-made laminate exists and it is not what we do. What does count as a defect: cracks, structural faults, wobble, failed joints, damaged carving and for those, we stand behind the work completely.

Exchanges

Want a different piece instead of a refund? Say so when you write to us. Exchanges work on the same conditions and timelines as returns and if the new piece costs more or less, we settle the difference before it ships.

How To Reach Us

Everything starts with one email: info@foishome.com, with your order number in the subject line and photos attached where they help. We reply within one working day and the person answering is at the workshop, not a call centre, so the answer you get is the real one.

This policy applies to all orders delivered within India through foishome.com.