Shipping policy

Solid wood furniture does not travel like a parcel, it travels like furniture, crated, by road, on a truck with a crew who will phone you before they arrive. This page explains how that journey works from our Jodhpur workshop to your door, what it costs, how long it takes and what we need from you at each end, written plainly so there are no surprises on delivery day.

We deliver within India only. International shipping is not available at present and when it opens this page will be the first to say so.

Where We Deliver

Anywhere in India that a freight truck can reach. Metro cities, towns and most of the countryside are served by our freight partners and a handful of very remote PIN codes may need a longer transit or a collection point arrangement, which we'll tell you about before you pay, not after. If you're unsure whether your address is standard freight territory, email us the PIN code and we'll check it before you order.

How Long It Takes

Two clocks run on every order and it helps to know both.

Preparation. In-stock pieces are inspected, packed and crated at the workshop within 3 to 7 business days of your order. Solid furniture gets wrapped, corner-protected and crated properly, which takes longer than taping a box and is the reason pieces arrive whole. Custom and made-to-order pieces run on the timeline agreed in writing when the commission was placed and we'll update you as the carver progresses.

Transit. Once despatched, road freight typically reaches metro and major city addresses in 7 to 10 business days and other locations in 10 to 15. These are honest estimates, not promises, freight in India answers to weather, festivals and the occasional highway and where a delay happens we'll tell you as soon as we know rather than leave you watching a tracking page.

Put together, most in-stock orders arrive within two to three weeks of ordering. Special issues like the monsoon in certain regions or the run-up to Diwali can stretch that and we'll say so at checkout when it applies.

What It Costs

Delivery is charged by destination and by the size and weight of the piece and the exact figure appears at checkout before you confirm, an almirah to Kerala costs more to move than a side table to Jaipur and the price reflects that honestly. No hidden handling fees, no surprise surcharges at the door, the number you see at checkout is the number.

Tracking and the Call Ahead

When your piece leaves the workshop you'll receive a despatch email with the freight partner's tracking details. As delivery approaches, the crew calls the phone number on your order to agree a delivery time, so keep that number reachable in the delivery window, a crate that can't find a person goes back to the depot and the second attempt takes days.

What Happens at Your Door

Standard delivery is to your doorstep or building entrance at ground level. Our freight partners deliver to the door and carrying a piece up stairs, into a lift, or through the house to it's final room is not included as standard. If your piece needs to go up several floors without a lift or needs placement in a specific room, tell us when you order, we can often arrange it for an additional charge and we'd much rather quote it now than have a crew and a crated almirah stuck in your stairwell.

Please make sure the piece will fit: through the gate, the main door, the stairwell and the room door. Measure the openings against the dimensions on the product page before ordering, it's the single most common delivery problem in furniture and the one entirely in your hands to prevent.

Assembly

Most of our pieces arrive fully assembled and ready to place, because solid wood joinery is built once, at the bench. The exceptions are pieces with detachable elements, a dressing table mirror travels separately and mounts on arrival, a few minutes with a screwdriver and larger items may ship with feet or top sections separated for safe transit, with instructions included. If a product page says a piece arrives in sections, that page states it before you order.

Inspect It on the Day

This is the most important line on the page. Open the packing and inspect your piece the day it arrives, and report any damage within 48 hours by emailing info@foishome.com with photos. Freight is careful but not perfect and the 48 hour window is what lets us claim against the carrier and put things right at our cost. Film the unboxing if you can, it settles every question in your favour. Our full Refund & Return Policy explains what happens next.

Changing Your Address

If you need to change the delivery address, email us before the despatch email arrives and we'll update it at no charge. After despatch, a redirect goes through the freight partner and may carry a fee and a delay, we'll always try, but the earlier we hear, the cheaper and faster the fix.

Missed Deliveries

If the crew can't reach you and can't deliver, the piece returns to the freight depot and a second attempt is scheduled. One reattempt is included, further attempts or extended depot storage may incur charges from the freight partner, which is why the call-ahead number matters so much.

Contact

Email: info@foishome.com
Phone: +91 81079 75792
Workshop: FOIS Home, Chopasani Rd, Masuria Colony, Baldev Nagar, Jodhpur, Rajasthan 342008, India

Delivery questions before you order are the best kind, ask them, and we'll answer from the workshop within a working day.